FAQ's

FAQ's

When will my Tiny Magic Mail purchase be shipped?

All orders are dispatched within 3-4 working days via first class Royal mail unless we state other otherwise. We will send you an email confirming dispatch.

Please note our Red Door will ship on the 1st December

Can you send them overseas?

Currently we only ship to UK addresses but if you would like to discuss a delivery to somewhere far far away please do contact us info@tinymagicmail.com

My Tiny Magic Mail order hasn’t arrived, what should I do?

In the unlikely event of non-delivery, we are not liable for third parties. You can contact us at info@tinymagicmail.com with a delivery query within 30 days of placing your original order.

Do you accept returns?

We want you to love your Tiny Magic Mail purchase but if for any reason this is not the case, we will gladly discuss an exchange or refund according to our policy detailed in our terms and conditions

Please remember that each of our doors and post boxes are handmade and hand painted. Our exchange or refund policy does not cover breakages from rough usage. Please remember that our products are NOT toys and are for decorative use only.

How can I pay?

We accept payment through PayPal. Here you can pay securely by credit or debit card even if you don’t have a paypal account.

Can I preorder the themed boxes?

At the moment, in our infancy, we do not have a preorder facility however if you register with us you will get monthly updates and reminders of when themed boxes will be on sale and the hows, whats and whens of Tiny Magic Mail’s exciting news and events. We only make a certain number of themed boxes per month so when they are gone they are gone.

Can I buy individual items?

At the moment we don’t sell the fairy items individually but that doesn’t mean that we aren’t planning to but would gladly look in to any special requests that you might have. Please email info@tinymagicmail.com

How old should my child be to have a fairy door?

Although a 2 year old child will enjoy a fairy coming to their house, it is really when a child is 3 that they will fully comprehend reward systems and magic. That is why we recommend the fairies join little people over 3 years.

How should I introduce the fairy door?

We recommend one of two ways: Help your little one decide on a suitable place and leave the key on the doorstep if it is gone the next morning a fairy has moved in. Make the door magically appear!

Where should I put my fairy door?

If there is a child under 3 years old in the house, we recommend that the door is placed high up for example on a bookcase, sideboard or chest of drawers. If there are no children under 3 living in the house, then why not attach the door to a skirting board in your home but with the knowledge that small parts will be included so this is at your own risk.

Can I put a Tiny Magic Mail door outside?

We can’t stop you however they might not last long! At the moment our doors are recommended for display indoors only.

How do I attach my fairy door?

Sticky-tac is an adequate adhesive for our doors and post boxes to stay in place but if the owner is one that is curious in personality, then a stronger adhesive would suit better for example wood glue. If you do choose a more permanent adhesive however, be aware that if the door is to be removed one day, it may leave a mark on woodwork or painted surfaces.

I have more than one child, do I need to buy more than one fairy door?

That is totally up to you. One door in a communal area between 2 or even 3 children will no doubt create excitement however if you want to use the fairy door as part of a reward system an individual door per child might work better.

What should I expect in a Tiny Magic Mail door box?

Everything you need to start a magical journey with your little ones including, a beautiful handcrafted door and postbox, magical dust and a fairy sized key, letter blanks and an exciting crafty activity pack to get you started in creating some magic together.

How much space is needed to house a fairy?

Not much at all. Our doors are 16x13cm and our post boxes are 7x3cm just the right size for a fairy friend. A bit of space in front of the door is useful for putting out fairy goodies and for leaving special rewards, a lost tooth or even for your little one to treat the fairies.

What should I expect in a themed box?

Our themed boxes will help to stimulate the imagination and creativity of your little one’s mind. In the box you will get a selection of carefully chosen, and often lovingly handmade, fairy sized goodies based around the monthly theme for your fairy to leave for your little one to discover.

You will get pretty letter blanks to help your fairy interact and 2 or 3 exciting activities that will support the development of literacy, numeracy and communication skills along with creativity and imagination. They provide you with inspirational ideas to help you enjoy special, magical experiences with your little one.

How will I know what the next theme is?

We will publish information about the next themed box on our website, facebook and instagram a couple of weeks in advance giving you plenty of time to ponder about the exciting stories and that will be told.

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